FAQs and POLICIES
At West Ivie Collective there is nothing more remarkable than creating a place where individuals feel beautiful, remembered, taken care of and uplifted. To us, that is the optimum experience.
We seek to discover, create, and exemplify true beauty in everything we do. We believe this journey begins with each of us as individuals. In our salon, we strive for excellence in character, technique, treatment and experience.
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AUTOSCHEDULER BOOKINGS
To ensure we are able to accommodate schedules we have an online auto booking option available. Any bookings placed on our autoscheduler DO NOT guarantee appointment availability. We do our best to accommodate schedules, yet will reach out via phone if rescheduling is needed.
ADDITIONAL GUESTS
We love friends and family, yet at the salon/spa we want the focus to be on you! We ask that additional guests not attend appointments. We LOVE children, yet we kindly ask you to leave them at home unless we are providing a service for them.
CANCELLATION/SAME DAY RESCHEDULE
We understand there are emergencies or schedule changes, yet if your appointment is cancelled or rescheduled in less than 24 hours of your appointment we do charge a 50% service fee.
NO SHOWS
We love all of our guests to attend appointments, yet to ensure our staff are paid for the time reserved we do charge a 100% appointment fee if a no show occurs.
PHOTOGRAPHY AND VIDEO CONSENT POLICY
At Belle Salon Studio, we prioritize your privacy and comfort. As part of our efforts to enhance our services and promote our salon, we may capture photographs and video recordings of our clients during their visits.
By receiving services at Belle Salon Studio, you grant us permission to photograph and video record you within our salon and spa premises. You authorize Belle Salon Studio, along with its assigns and transferees, to hold the rights to copyright, use, and publish these images and videos in both print and electronic formats.
These photographs and videos may be used with or without your name for lawful purposes, including but not limited to:
- Publicity
- Illustration
- Advertising
- Web content
We respect your preferences and encourage you to inform us if you have any concerns regarding this policy. Your comfort and trust are our top priorities.
GUEST SERVICE CONSENT & LIABILITY RELEASE
At Belle Salon Studio, we strive to deliver exceptional service while ensuring your safety and satisfaction. By receiving services at our salon, you acknowledge and agree to the following:
- You release Belle Salon Studio and its employees from any liability for potential damage that may occur to your clothing, hair, skin, or nails during your visit.
- You understand that you will have the opportunity to discuss any questions or concerns with a licensed professional who is knowledgeable about the precautions and procedures of each service provided.
- You acknowledge that due to certain health conditions or contraindications, some services may not be suitable for you. In such cases, alternative services may be recommended.
- You understand that the results of all services are not guaranteed unless professional products purchased from Belle Salon Studio are used as part of your at-home care routine.
Your understanding and cooperation are appreciated, and we are committed to providing you with the best possible experience.
PARENTAL CONSENT & LIABILITY RELEASE FOR MINOR SERVICES
At Belle Salon Studio, we are dedicated to providing safe and professional services for all our clients, including minors. By giving your consent for your underage child to receive services at our salon, you agree to the following:
- You provide your full consent for your child to receive the requested salon services.
- You release Belle Salon Studio and its employees from any liability for potential damage that may occur to your child’s clothing, hair, skin, or nails during the service.
- You acknowledge that you will have the opportunity to discuss any questions or concerns with a licensed professional who is fully informed about the precautions and procedures of each service provided to your child.
- You understand that due to certain health conditions or contraindications, some services may not be suitable for your child. In such cases, alternative services may be recommended.
- You acknowledge that the results of all services are not guaranteed unless professional products purchased from Belle Salon Studio are used as part of your child’s at-home care routine.
Your consent ensures that we can provide your child with the best possible experience while prioritizing their safety and well-being.
NO GUARANTEE AND ADJUSTMENT POLICY
At Belle Salon Studio, we strive to provide the highest quality services tailored to your individual needs. However, due to factors such as previous treatments, medications, or temporary applications, we cannot guarantee the results of your services. Please note the following:
- Services may not be guaranteed if you have undergone previous treatments, are on certain medications, or have used temporary applications that could affect the outcome. In such cases, alternative services may be recommended or services may be refused to ensure your safety.
- You affirm that the information provided in your consultation form is accurate and that you will keep your service provider informed of any changes to your medical or beauty history after the original consent form was signed.
- All services provided at Belle Salon Studio are not guaranteed without the use of professional products purchased directly from our salon.
- Any requests for adjustments to services must be made within 10 days of the original service date. After this period, additional charges may apply.
Your understanding and adherence to this policy help us ensure that you receive the best possible care and results from our services.
THE AFTERCARE
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EXTENSION HOMECARE
STYLING APPLY STYLING PRODUCTS TO DAMP HAIR. USE LOW HEAT OF 230 OR LESS FOR DRYING & STYLING. USE OILS, LEAVE-IN CONDITIONERS, & HEAT PROTECTANTS
WASHING WASH HAIR AS NEEDED WITH SALON GRADE PRODUCTS. USE SULFATE-FREE SHAMPOO & CONDITIONER.
BRUSHING BRUSH 2X DAILY & BEFORE WASHING. BRUSH FROM ENDS TO THE WEFT GENTLY. ONLY USE BRUSHES MADE FOR EXTENSIONS. BOAR & NYLON BRISTLES SMOOTH HAIR & REDUCE TANGLES.
SLEEPING BEFORE SLEEP THE HAIR MUST BE DRY & TANGLE FREE. STYLE IN LOOSE BRAIDS TO PREVENT SLEEP TANGLES. A SATIN PILLOWCASE IS RECOMMENDED.
SWIMMING PUT HAIR IN A BUN OR HIGH STYLE TO HELP AVOID CONTACT WITH SUNSCREEN OR SALTY, HARD, & CHLORINATED WATER.
LONGEVITY WITH PROPER HOME CARE, MAINTENANCE, AND SALON-GRADE PRODUCTS, HAIR LASTS 9+ MONTHS.
LASH EXTENSION AFTERCARE
THINGS TO AVOID:
AVOID WASHING YOUR EYES OR STEAMY SHOWERS FOR 24 HOURS AFTER TREATMENT. AVOID STEAM OR SWEATING FOR 24 HOURS. AVOID STRONG HEAT SUCH AS OVENS & GRILLS. AVOID RUBBING OR PULLING ON EYELASHES.
MAKEUP CARE
CLEAN EXTENSIONS DAILY WITH AN OIL-FREE CLEANSER.
ONLY USE EXTENSION-SAFE MASCARA. USE OF EYELASH CURLERS, WATERPROOF MASCARA, OR OIL-BASED MASCARAS & MAKEUP REMOVERS IS NOT RECCOMMENDED.
SCHEDULE A FILL EVERY 2-4 WEEKS.
PERMANENT WAVE/CHEMICAL STRAIGHTENER
AVOID WASHING YOUR HAIR FOR 72 HOURS & PLEASE TOUCH YOUR HAIR SPARINGLY. IT CAN BE TEMPTING PLAY WITH YOUR NEW CURLS OR WAVES, YET IT TAKES PERMING CHEMICALS ANYWHERE FROM 24-48 HOURS TO LOCK THE SHAPE IN YOUR HAIR PERMANENTLY.
USE YOUR FINGERS TO STYLE YOUR HAIR ONLY AS NECESSARY AND AVOID BRUSHING OR COMBING YOUR HAIR.
AVOID CLIPS, HAIRBANDS OR AN OTHER ACCESSORIES UNTIL WASHING AT 72 HOURS.
TEETH WHITENING AFTERCARE
STAY HYDRATED BY DRINKING WATER CONSISTENTLY FOR 2 HOURS AFTER TREATMENT. THIS WILL DECREASE SENSITIVITY.
THINGS TO AVOID:
FOOD, BEVERAGES, & TOBACCO FOR 2 HOURS AFTER TREATMENT. AVOID DARK COLORED FOOD & BEVERAGES FOR 24 HOURS.
BRUSHING BRUSH GENTLY WITH A WHITE TOOTHPASTE. AVOID BRUSHING YOUR GUMS FOR 48 HOURS.